iOS
Android
Notice
Currently, there are some glitches in our system. For more information, please check the details below.
A streamlined and simple design, crafted for everyone to understand. Smooth and effortless usability.
Stress-free experience for first time and frequent travelers alike.
What you need, when you need it, the new JAL app has taken off.
With the JAL app, your next trip is just a few taps away. Where will you soar to next?
Key Features of the JAL app
Discover, Plan, and Book — All in One Place.
From discovering travel inspiration and exploring your destination to booking your flights and securing your seat, the JAL app handles it all.
Visualize Your Journey Before You Fly.
Check inflight menus, meal service timings, and Wi-Fi availability in advance.
Visualize your time on board to better enjoy the skies.
Real-Time Flight Info, Right in Your Hand.
Everything you need for boarding is available at a glance, including real-time push notifications for gate changes or delays.
The app guides you through every step, so you’re always in the know.
Stay Connected, Even Above the Clouds.
Connecting to inflight Wi-Fi is easier than ever with the JAL app.
Your Miles and Status, Always Up to Date.
Easily track your Miles, Life Status Points, and the journey to your next tier.
Notices and Advisories
Please Update to the Latest Version
We recommend to update your app to the latest version for a seamless experience.
Recommended Environment
- iOS：iPhone with OS 15.0 or higher
- Android：OS 11.0 or higher
- When transitioning from the JAL app to the JAL website, the operation will conform to the recommended environment for the JAL website (mobile site).
Notifications
Types of Notifications Open
Notification Settings Open
FAQ
FAQ: About JAL app
JAL app instructions for each service and details
Domestic Flights Open
International Flights Open
Login & Member Information Open
Details Regarding Technical Issues
For customers experiencing technical issues, please refer to the "Recommended Action" in the table below until the service is fully restored.
We appreciate your patience and cooperation.
Confirmed reservations are not appearing in the app. (Domestic flights)
Affected Customers
Customers, whose domestic flight reservations are not appearing on the JAL app.
JAL Mileage Bank (JMB) members who have domestic flight bookings that meet all of the following conditions:
- The booking has been changed or modified.
- In the same booking, three or more days have passed since the boarding date of the previous flight segment.
Recommended Action
Please check your booking details via the "Manage Booking" section on the JAL website.
Completed flights may remain displayed on the app's Home screen. (Domestic and International flights)
Affected Customers
Customers who traveled on flights that experienced delays of 30 minutes or more, or flights operated under special conditions.
Recommended Action
Due to current app specifications, flights may remain on the Home screen for approximately two days after arrival.
When boarding your next flight, please manually select the correct flight from the Home screen or "My Trips" list.